[Service content] Check-in support (check-out support also available), telephone inquiries support, message inquiries support, and guest list management. [Supported languages]Japanese, English, Tagalog [Response time] You can request only the services, languages, and time slots you need 24 hours a day. Requests for information and quotes are also available, so please feel free to contact us.
service
We will confirm the guest's reservation details, face, and ID, and then inform them of the house rules, room number, and key number. The ID photo will be shared with the host and will be stored for three years from check-in, as required by law.
A device on which Messenger can be installed. (Device installation)
Print and pouch the frontless concierge's instruction manual for the video system and set it up on-site.
Share check-in and check-out times and other house rules.
Share site controller login information with the frontless concierge.
Communication tool with the frontless concierge.（Slack or LINE）
1 room per month5,000circle~
※The listed price is the monthly fee per room, and an initial fee will be charged at the time of signing the contract.
You will handle inquiries from guests regarding hotels and accommodations over the phone. You will also provide initial support for requests from local residents and escalate them to the host.
If it is statedin the manual
Hostconfirmationitems
Answers to questions in the manual sent by the frontless concierge.
Reservation management system, site controller login information, etc. are shared with the frontless concierge.
The phone number made publicly available to guests will be changed to the number designated by the frontless concierge.
Communication tool with the frontless concierge.（Slack or LINE）
1 room per month5,000circle~
※The listed price is the monthly fee per room, and an initial fee is charged at the time of signing the contract.
We respond to hotel and accommodation inquiries from guests via messages. We mainly handle inquiries from Airbnb, Booking.com, Expedia, Rakuten Oyado, and other inquiries that can be sent and received via email. ＊You can also reply via PMS.
Answers to questions in the manual sent by the frontless concierge.
Linking accounts with Frontless concierges on OTA sites, etc.
Share site controller login information with the frontless concierge.
A communication tool with the frontless concierge.（Slack or LINE）
1 room per month5,000circle~
※The listed price is the monthly fee per room, and an initial fee is charged at the time of signing the contract.
We manage the guest list for each guest. We check for any missing information and if there are any blank spaces, we message the guest and ask them to fill them in. ※We check the list using the tool specified by your company.
Answers to questions in the manual sent by the frontless concierge.
A tool for checking guest lists.
Login information for messaging or emailing with guests
A communication tool with the frontless concierge.
（Slack or LINE）
1 room per month1,500circle~
※The listed price is the monthly fee per room, and an initial fee is charged at the time of signing the contract.
Flow of implementation
・Check-in support (check-out support also available) ・Telephone inquiry support ・Message inquiry support ・Guest list management Please contact us for any of these services you require!
First, please select the service you need from "Request for Information" or "Request for Estimate" and contact us!
We will provide you with a summary of the services you require and provide you with a quote.
After signing the contract, the host will provide the hotel/accommodation information and manuals necessary for the response. At the same time, we will also proceed with setting up the systems necessary for the response. (*The necessary information and manual format will be sent by the frontless concierge.)
Once the manual is created and the system is set up, operation can begin! *Check-in and guest list management can be implemented in about one week after the manual is provided, while phone and message handling can be implemented in about three weeks after the manual is provided.
ABOUT THE SYSTEM
We operate 24 hours a day, 365 days a year, and support is available in Japanese, English, and Tagalog. Based in the Philippines, we have foreign operators who can speak Japanese on staff to provide support. Some of our operators have experience living in Japan, and we employ personnel who are familiar with Japan. In addition to foreign operators, we also have Japanese operators on staff who handle troubleshooting and manual changes.
reporting
・When handling check-ins, report on guests who have checked in at any time. ・When responding to phone calls or messages, record them on a sheet and share with the host. ・When managing the guest list, share with the host any guests whose names have not been entered on the guest list on the day of check-in.
